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Ickenham security installers
   
Existing Clients 01923 601 234
New Clients 01923 884 514
Security Company London
Home Fire Alarms Physical Security Contact
 
We're proud of our customer service and after-sales care
Demonstrating total courtesy and professionalism
 
 
Customer Testimonials

After every installation our customers receive a ‘Customer Assessment Questionnaire’. We really value the feedback from these.

At the bottom of the form we ask a question:  "How could we improve our service?" 
Noted below are some of the responses from our customers:

     
  "Received exceptional service,
thank you."
 
 
Mr. S - South Ruislip
 
 
     
  "Entirely happy, thank you."  
 
Mr. S - Eastcote
 
 
     
  "Nothing to improve. An excellent service already. Thank you."  
 
Mr. M - Pinner
 
 
     
  "We were SO impressed with Octagon and the man who fitted the alarm was amazing."  
 
Miss. H - Northwood
 
 
     
  "We had another local company round, yours was much more thorough. Very impressed, especially with the follow up."  
 
Mr & Mrs. G - Rickmansworth
 
 
     
  "I would definitely recommend Octagon to friends and family."  
 
Mr. J - High Wycombe
 
 
     
  "Very happy with the service provided."  
 
Mrs. G - Harrow
 
 
     
  "It was a pleasure having your team on site. Thank you."  
 
Mr. R - Uxbridge
 
 
     
  "You have shown courtesy and politeness at all times – thank you."  
 
Mr. R Hayes
 
 
     
  "I don’t think you can improve your service. Hoping the after service is just as good."  
 
Mr. & Mrs. H - Ruislip
 
 
     
  "I don’t think you need to improve your service!"  
 
Mr. & Mrs. L - Seer Green
 
 
     
  "Very impressed - thank you."  
 
Mr. T - NW10
 
 
     
  "Very happy with your service - thank you very much."  
 
Mr. A - Edgware
 
     
  "Great customer service and your installation engineers are excellent."  
 
Mr. S - Ruislip Manor
 
 
DID YOU KNOW?
"In 2016, 2017 and so far in 2018, 98% of our customers said we met or exceeded their expectations."
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  "Excellent service. Very competent and friendly staff."  
 
Ms. H - Harrow
 
 
     
  "From start to finish all your staff were very professional, polite, friendly and helpful! We are happy we used your company."  
 
Mr. W - Harefield
 
 
     
  "Great customer service."  
 
Mr. W - Pinner
 
 
     
  "Always a great service from Octagon. Thank you."  
 
Mr & Mrs. G - Richmond
 
 
     
  "We wouldn't expect you to do more than was done. I thank you for your dedication to the customer."  
 
Mr. S - Amersham
 
 
     
  "Every engineer I've met from Octagon has been polite and knowledgeable. Excellent company and employees."  
 
Mr. W - Slough
 
 
     
  "I don't think I can make any suggestions to improve your service – everything was 1st class."  
 
Mrs. L - Hatch End
 
 
     
  "The engineers that installed my alarm were professional, clean and helpful."  
 
Miss D- Hayes
 
 
     
  "I don’t think it could be improved. All wiring was hidden, except for some wiring in the garage. Your staff showed great insight into how to get around the house, under floorboards etc."  
 
Mrs. S - Iver
 
     
  "This is the second system you have installed for me and I had no hesitation in only coming to you."  
 
Mr. M - Ruislip
 
 
     
  "I thought the service was excellent."  
 
Ms. B - Ickenham
 
 
     
  "Your service was superb."  
 
Mr. K - Ickenham
 
 
     
  "Your engineers are always polite and friendly."  
 
Ms. Q - North Harrow
 
 
     
  "The installation was great and your aftercare service has been fantastic. Exceeded expectations!"  
 
Ms. M - Rickmansworth
 
 
     
  "Thank you, very pleased!"  
 
Mrs. V - Stoke Poges
 
 
     
  "The engineers were very good and did a professional job. I am completed satisfied with the installation and their work."  
 
Mr. J - Ruislip
 
 
     
  "As usual, a good service."  
 
Mrs. H - Uxbridge
 
 
     
  "Can’t think of anything to be improved – really pleased with service."  
 
Mr. & Mrs. H - Ruislip
 
 
     
  "We’d thoroughly recommend Octagon – initial survey particularly good."  
 
Mr. B - Ickenham
 
 
     
  "I can’t think of anything you should improve – all perfect for me."  
 
Mr. Y - Edgware
 
 
     
  "Keep doing what you are doing – recommended to me and I will certainly recommend Octagon in the future."  
 
Miss N - Uxbridge
 
 
Every member of the Octagon team, whether answering your telephone call or installing an alarm system in your home, will demonstrate the highest level of courtesy and professionalism....
 
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